job description

Position Overview

The Director of Engineering Operations leads engineers by creating engineering processes and workflows, training and developing the engineers, and leading with others in the firm. At Lynch Mykins each employee is vital to our success. The company is made up of Strategists, Solvers, Leaders, and Achievers. As a Solver, the Director of Engineering Operations oversees activities in Engineering and ensures the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the company. The Director of Engineering Operations leads all engineers. They should have prior organizational leadership experience, be able to collaborate with team members, and be a strategic problem-solver. A top-notch Director of Engineering Operations should demonstrate excellent communication skills, an innate ability to connect with other engineers, and a solid foundation in Structural Engineering. The Director is expected to travel to every office regularly.

Role Requirements and Qualifications

• Bachelor of Science Degree in Civil Engineering or Architectural Engineering (Structures)
• Registered Engineer and registered in one or more states
• 10+ years’ experience in structural engineering
• Received formal training in technical project management, including project financial management and scheduling
• Experience leading a team of four people or more
• Experience identifying problems and creating solutions in conversation with executive-level leadership
• Experience managing a division-level P&L

Role Expertise

• Technical expertise
• Project Management expertise
• Inspires a shared vision
• Team building skills
• Teacher
• Strategic
• Leadership skills
• Good decision maker
• Cool under pressure
• Negotiation skills
• Motivator
• Fully invested in the success of the firm
• Accountable
• High integrity
• Effective communication skills
• Well-respected leader
• Written communication skills
• Presentation skills
• People Coach
• Confident
• Influencer
• Confident dealing in details but can still zoom out to see the bigger picture
• Training and development
• Drives process improvement

Role Functions, Typical Duties, and Metrics (typical of the position but are not all-encompassing)

1. Solver Team Participation
• Participate in Solver Team meetings to align progress and proposed solutions with overall company strategy and goals 
• Communicate solutions to engineering crews with a consistent and aligned message – No silos
• Get feedback from the Solver Team members on difficult issues; make decisions on how to proceed
• Jointly responsible for the overall engagement and growth of engineers
• Travels to other offices to engage with engineers to evaluate project performance, establish areas of growth, and assist with project-specific challenges

2. Design Director Oversight
• Lead the Design Directors and empower them, holding them accountable to train and mentor their crews.
• Provide leadership to ensure everyone speaks the same language, moves in the same direction, and maintains high-quality standards.
• Provide support to Design Directors for communicating with their Crew regarding leading productive workflow
• Meets with Design Directors monthly and as needed to distribute information on new processes
• Collect common themes regarding identified issues and provide clear process to correct issues and achieve desired future results
• Conduct performance reviews for Design Directors and participate in the Crew performance review process

3. Financial Operations
• Engineering Division P&L responsibility, driving both top-line and bottom-line growth
• Lead project financials (Project Realization and Profitability) and train project leads on how to perform projects on-time and on-budget
• Responsible for engineers meeting or exceed all Key Results Areas (KRA) including Project Profitability, Billing Goals, A/R, Realization, and Utilization
• Provide recommendations to strategists for modifying KRAs to drive business results
• Monitor and validate backlog and fee projections on an on-going basis to ensure the company can continue to meet or exceed our strategic goals

4. Employee Productivity and Success
• Determines and teaches LM standards for project success
• Evaluates processes and collaborates closely with Engineers, BIM, and SI to channel feedback into future trainings and improved guidelines and processes
• Monitors and encourages communication plans/expectations for Crews
• Holds professional development and project management teaching sessions company-wide every quarter
• Works with engineers one-on-one to increase efficiency, task prioritization, and client management
• Works closely with the All-In-Director to determine engineer utilization and capacity for the purpose of pursuing new work and evaluating backlog
• In partnership with EVP of Engineering, develop and administer guidelines and processes for performing engineering services (including standardizing calculations, software programs and spreadsheets) across all offices
• Maintain, schedule, and deliver company Standard Operating Procedures for project management to ensure consistency
• Mentors and coaches’ engineers based on the engineer’s needs; is available to engineers according to the engineer’s experience and ability
• Provide guidance and serve as a mentor to current and aspiring Project Managers
• Create, schedule, and deliver training programs on project workflow for employee development. Duties will include identifying skills or knowledge gaps that need to be addressed; introducing new technologies; maintaining and updating curriculum database with lessons learned and best practices and industry technical changes and advancements
• Lead engineering workload resourcing-prioritizes the workflow and adjusts staffing as required to meet established schedules and staff competency
• Coaches staff on how to manage a project between offices and within project budgets. Coordinates staffing assignments for work shared between offices
• Identify experts to be responsible for staying current with their topic of specialty. Reviews and approves periodic reports from “experts” relating to design and engineering issues
• Performs QA/QC reviews of projects
• Assist EVP of Engineering with leading Engineering Process Training and other training for engineering staff
• Administrative and other duties assigned by the CEO and Strategists

5. Business Development and Client Touchpoints
• Works with All-In Director to translate all-in strengths to project management and client communication

Candidate Requirements

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